Every Ywndè piece is made with care, from raw fabric to final stitch — we want you to be happy with what arrives.
Exchanges
We accept exchanges within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. To start an exchange, email us at yasseryawnde@gmail.com with your order number and the size or item you'd like instead — we'll walk you through the next steps.
Returns & Refunds
If an exchange isn't possible, we accept returns within 14 days of delivery for a refund to your original payment method, under the same condition requirements above. Refunds are processed within 5–7 business days of us receiving the returned item.
Non-Returnable Items
Because of the hand-embroidery and made-to-finish nature of some pieces, custom or made-to-order items may not be eligible for return or exchange unless they arrive damaged or defective. This will always be noted on the product page before you order.
Damaged or Defective Items
If your order arrives damaged or with a manufacturing defect, contact us within 48 hours of delivery with photos of the item and packaging, and we'll arrange a replacement or refund at no extra cost to you.
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect. We recommend using a trackable shipping method, as we can't be responsible for items lost in transit back to us.
How to Start a Return or Exchange
Email yasseryawnde@gmail.com with your order number, and our team will guide you through the process.
This is a first-draft policy — let us know if any timelines or conditions need adjusting for how you actually operate.